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FAQ

 HOW DO I ORDER?

When you see an item you wish to buy, choose your required size & click the Add to Cart button. This places the item in your shopping cart.
You may continue shopping after placing an item in your cart. To view the contents of your cart at any time, click the trolley (cart) icon located in the top right of your screen.
After you have chosen all the items you wish to buy into your shopping cart, click on the cart icon
You will be presented with a page where you can review and amend your order, for example use the x to remove an item. Once you are happy to proceed, click the Checkout button.

If you are an existing customer, before you can proceed to the checkout, you will be asked to log in (if you haven't logged in already)
If you are a new customer you can choose the Sign up

You can also checkout as a guest, which means you can place an order without creating an account with us.

At this point you can choose PAYPAL & it will autofill your details if you have a paypal account- if you do not have a paypal account just continue to shipping method & fill out your details.

If you have a discount code, it is at this point it can be entered in the discount/promo box.

You will then be asked to select a billing address- we have high security from this point on for your protection so your billing address must match the address attached to your credit/debit card, that is on file with your bank.

You will then be asked to specify your payment method and to submit your payment details. See Payment Options for more details on how you can pay.

If you choose to Checkout using PayPal you will be redirected to the PayPal website to complete the payment          

If you are happy with your order then click the Complete Order button at the bottom of the page.                                                                                                                                                                            

Once the payment is processed a page will appear that confirms your order. You will also receive a confirmation of your order via e-mail.

WHY WAS MY ORDER CANCELLED?

If you've placed an order and received a cancellation email from us, we're so sorry. Unfortunately this will usually be because the stock wasn't in the warehouse when we came to process your order or maybe the item was damaged. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 5 days, this is just the banking process and not something we can speed up.

 I RECEIVED A FAULTY ITEM - WHAT CAN I DO?

Firstly, we are really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form on our website or you can reach our support team directly on support@lovevirgo.com

To help us get this fixed for you ASAP, when you first contact us please include:

  • Your name
  • Order number or invoice number
  • Product name
  • Picture of the fault
  • Description of the fault

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We know choosing the right outfit can be HARD! That’s why you can change what’s in your bag as many times as you’d like before you click ‘PLACE YOUR ORDER’. Sadly, after this point, you will be unable to make changes to your order. We process our orders super-fast so that they’re on their way to you ASAP, meaning that it’s not possible for us to make changes. 

 WHERE IS MY ORDER?

We’ll let you know when your goodies have left Virgo HQ by sending you an email containing your all-important tracking information.

We ship parcels with Fastway DPD and An Post. If you need any help with tracking your order then our Customer Care team are here to help. Email us at support@lovevirgo.com.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

 WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL?

If you haven't received an email to confirm your order, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under 'latest orders'.

If you are concerned at all, just contact us and we can look into this for you. Email us at support@lovevirgo.com 

 WHAT IS A PRE-ORDER?

'Pre-order' is the term used when an item is out of stock, but will arrive back in stock within a certain timeframe and is available for pre-purchase. The estimated shipping date will be displayed under the size availability of a pre-order product. We will send you a pre-order confirmation email after you place your order to remind you that your item is on pre-order and will not be shipped straight away. On the rare occasion we experience a delay in the delivery of a pre-order style to us, we will contact you via email.

HOW CAN I PAY FOR MY ORDER?

We've got you covered! We accept the following payment cards: Visa, Visa Debit, Maestro and Electron. We also accept PayPal and Apple Pay payments.

 IS IT SAFE TO ORDER ONLINE?

You can be assured that shopping with Virgo Boutique is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘How do I return an item?’ and we'll do our best to resolve this for you.

 

 

 HOW LONG DOES DELIVERY TAKE?

Please see here for worldwide delivery times: https://lovevirgo.com/pages/delivery-returns

WHERE DO YOU SHIP TO?

We ship worldwide from Ireland- see here for prices & times

https://lovevirgo.com/pages/delivery-returns 

 HOW DO I TRACK MY VIRGO ORDER?

After you've placed an order, we'll keep you informed about its progress every step of the way, so please make sure your mobile number and email address are kept up to date.We’ll let you know when your goodies have left Virgo HQ by sending you an email containing your all-important tracking information.

We ship parcels with Fastway DPD and An Post. If you need any help with tracking your order then our Customer Care team are here to help. Email us at support@lovevirgo.com.

 DO YOU DISPATCH ORDERS OVER THE WEEKEND OR BANK HOLIDAYS?

We dispatch Virgo parcels Monday - Friday. If you have placed an order after 8pm on a Thursday this will be dispatched on the following Monday, which is the next working day.

 CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

 

 

 

 

 I RECEIVED A FAULTY ITEM - WHAT CAN I DO?

Firstly, we are really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form on our website or you can reach our support team directly on support@lovevirgo.com

To help us get this fixed for you ASAP, when you first contact us please include:

  • Your name
  • Order number or invoice number
  • Product name
  • Picture of the fault
  • Description of the fault

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

 HOW DO I RETURN?

Please fill out the returns form on the back of the invoice & send to Virgo Boutique, Maiden Street, Newcastle West, Co. Limerick. Just get it back to us within ten days & make sure all tags are attached. Your refund should be issued the day we receive your return & may take up to 5 days to show in your account.

If there was no invoice in with your order or if you have misplaced please just pop a note in with your return with your name, order number & reason for return.

HOW LONG DOES A REFUND TAKE?

Refunds can take up to 28 days but are usually processed much more promptly than this. When you receive your refund email please allow 5 days for the funds to show in your account.

 3. CAN I EXCHANGE?

We are happy to offer exchange if you need a different size in a product. Just return the item as normal but please request on the back of the invoice that you would like the item in a different size instead of a refund. If we have it in stock, our returns item will send you the new item as soon as they receive your return.

If you would like a different item we request that you send back the item you have for a refund & place a new order for the item you wish to receive.

I HAVEN'T RECEIVED MY RETURN CONFIRMATION EMAIL?

If you haven't received an email to confirm your return, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. 

If you are concerned at all, just contact us and we can look into this for you. Email us at support@lovevirgo.com 

 WHAT'S YOUR RETURNS POLICY?

You can post your return back within 10 days of receiving your items and all you need to do is cover the return postage. Your refund should be issued the day we receive your return & may take up to 28 days to show in your account depending on your banking provider.

If there was no invoice in with your order or if you have misplaced please just pop a note in with your return with your name, order number & reason for return.

 Before making a return PLEASE NOTE:

  • If items are damaged, stained with MAKEUP / TAN or smell of BODY ODOUR / PERFUME/ SMOKE they will not be refunded.
  • Items returned with the above issues will not be accepted by Virgo Boutique and will be returned to sender.
  • If a garment is received by a customer with any of the above faults Virgo Boutique must be informed on the day of delivery.
 HOW DOES YOUR PARCEL CONNECT DROP OFF RETURN SERVICE WORK?
  • Visit www.parcelconnect.ie/return/ 
  • Choose Store “Virgo Boutique”
  • Enter your details
  • Choose parcel connect drop off location
  • Print out your own label

Drop to your chosen location

 IS THERE ANYTHING I CAN'T RETURN?
  • Cosmetics
  • Hair Accessories
  • Hosiery
  • Hats
  • Lingerie
  • Swimwear
  • Earrings

 DO I HAVE TO PAY FOR RETURNS?

Yes, return shipping is your responsibility.

 

 1. WHERE IS YOUR SHOP LOCATED?

The store is located here -->

Virgo Boutique

Maiden Street

Newcastle West

Co Limerick

The Opening Hours are --->

Tuesday to Saturday 10 am to 6pm. 

 2. WHAT ARE YOUR OPENING HOURS?

The Opening Hours are --->

Tuesday to Saturday 10 am to 6pm.

The Boutique is closed every Sunday & Monday 

 3. DO YOU STOCK EVERYTHING FROM YOUR ONLINE STORE IN YOUR BOUTIQUE?

Most items are instore but we could not fit everything. It is advisable to call the shop on 069 77977, before you travel to check stock, if you have a particular item in mind.

 4. DO I NEED AN APPOINTMENT TO VISIT YOUR STORE?

No, not at all. Just pop in & the staff there will be delighted to assist you.

 

 1. ARE YOUR SIZES TRUE TO SIZE?

We use standard UK sizing & most items are true to size. Please see the individual product descriptions as if the sizing differs from this it will say so there

 2. DO YOU HAVE A SIZE GUIDE?

As we sell many different brands, each of which differs slightly we do not have an exact size guide. Here is an approximate general size guide that you may find helpful but please refer to the product description for individual fit guides: 

 3. WHAT SIZES DO YOU STOCK?

We stock UK size 6 up to UK 26

 

 

 

 WHAT PAYMENT METHODS DO YOU ACCEPT?

Credit/ Debit Cards

We accept the following major credit and debit cards: Visa, MasterCard, American Express and Visa Debit on our site.                     

You can safely enter your entire credit/debit card number via our secure server, which encrypts all submitted information.

Payment is taken at the time of the transaction.

 PayPal                                                                                                                                                                                                             

You can also pay by using a Paypal account (please see Paypal's website for more details on a Paypal account).

CAN YOU NOTIFY ME WHEN A PRODUCT COMES BACK IN STOCK?

You can set an instock reminder on the product page, by clicking the "can't see your size" icon, underneath the add to cart & if we get any in returns or manage to restock you will get an email alert