Frequently Asked Questions

ORDERS 

1. HOW DO I ORDER?

You can order online with ease. Simply select your size, add the item to your cart. When you are ready to checkout, Click the shopping bag icon to view your basket & proceed to checkout. We only take orders through our website or mobile app and cannot accept payment over the phone.

2. WHY WAS MY ORDER CANCELLED?

Our items can sell out quickly due to high demand and occasionally an item you have ordered may become out of stock. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded. Occasionally we might notice a flaw in the product when we do a quality check, if we do not have a replacement item for you we will cancel this item.

3. CAN I CANCEL / MAKE CHANGES TO MY ORDER?

You can change what’s in your shopping bag as many times as you’d like before you place your order.  However, once you checkout you will be unable to make changes to your order as we process our orders super-fast in order to get them out to you ASAP. You can send back the items for a refund  in accordance with our returns policy.

4. WHERE IS MY ORDER?

We will keep you updated every step of the way. When your order has left Virgo HQ we will send you an email containing your all-important tracking information. You can get up to date tracking info using this number. If you are waiting for your package for over a week, email support@lovevirgo.com and they will look into that for you.

5. WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL?

If you haven't received an email to confirm your order, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under 'latest orders'. If you are concerned at all, just contact us and we can look into this for you. Email us at support@lovevirgo.com

6. WHAT IS A PRE-ORDER?

Items on pre-order have not yet reached us from our supplier so are not dispatched straight away. If there is high demand for an incoming product we will list it for pre order. The expected dispatch date will be listed in the product description, please note this is a guideline and items may be delayed. If you have ordered more than one item, your order will be shipped as soon as the pre-order item arrives in with us & you will get a dispatch confirmation email.

7. HOW CAN I PAY FOR MY ORDER?

We accept a wide variety of payments including Paypal, visa debit, Apple Pay, Mastercard, Klarna etc. We only take orders through our website or mobile app and cannot accept payment over the phone.

8. IS IT SAFE TO ORDER ONLINE?

Of course, Don't worry, you’re always in safe hands when shopping at Virgo as we use the latest security measures to protect your details.

9. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

If you have any issues with your order, please email support@lovevirgo.com with pictures of the fault and our customer service team will help you.

 

DELIVERY & SHIPPING

1.HOW LONG DOES DELIVERY TAKE?

DELIVERY TO IRELAND APPROX. 2-4 WORKING DAYS. (Shipping times may be longer during site wide promotions such as Black Friday. Please allow 5-7 business days during these periods)

Click Here For All Delivery Details

2. WHERE DO YOU SHIP TO?

We Ship Worldwide! 

Click Here For All Delivery Details

3. HOW DO I TRACK MY ORDER?

We will keep you updated every step of the way. When your order has left Virgo HQ we will send you an email containing your all-important tracking information. You can get up to date tracking info using this number. If you are waiting for your package for over a week, email support@lovevirgo.com and they will look into that for you.

4. DO YOU DISPATCH ORDERS OVER THE WEEKEND OR BANK HOLIDAYS?

We mainly dispatch your parcels Monday - Friday 8am -4pm. If you have placed an order after 4pm on a Thursday this will be dispatched on the following Monday, which is the next working day. While we do have weekend staff dispatching, our couriers do not collect on weekends or holidays. If you would like more information about our delivery options, make your way to our delivery page for all the details.

5.CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of Course, just enter your details accordingly before you checkout. 

RETURNS & EXCHANGES

1. I RECEIVED A FAULTY ITEM - WHAT CAN I DO?

We’re so sorry to hear that you have received a faulty item. Please contact us as soon as possible by emailing support@lovevirgo.com with your order number and some images of the issue. Our team will resolve this for you straight away. *Please note if your purchase has a fault we have got to be notified upon receiving the product*

2. HOW DO I RETURN?

Please fill out the returns form on the back of the invoice & send to Virgo Boutique, Maiden Street, Newcastle West, Co. Limerick. Just get it back to us within ten working days & make sure all tags are attached.

3. HOW LONG DOES A REFUND TAKE?

We will process your return upon receiving your parcel. Please allow 28 working days for a refund to show on your bank statement.

If you are returning from the UK please check the tracking information given to you by your chosen return method as UK returns can take over a month to reach us.

4. CAN I EXCHANGE?

Unfortunately we are unable to offer an exchange. Please re-order the size you need & send back the other item for a refund.

5. I HAVEN'T RECEIVED MY RETURN CONFIRMATION EMAIL?

We will email as soon as we receive your return. If you haven't received an email to confirm your return, you don't need to panic, we just haven't received it in our warehouse yet. Please also double check your junk folder as it could be hiding in there.

6. WHAT'S YOUR RETURNS POLICY?

Click Here For Our Returns Policy.

7. HOW DOES YOUR PARCEL HUB RETURN SERVICE WORK?

Returns Via Parcel Hub are €5.55. Visit www.parcelhub.ie/, Select the retailer 'Virgo Boutique', Enter your details, Print your label & attach to your parcel. Drop your parcel to your local post office. 

8. IS THERE ANYTHING I CAN'T RETURN?

Yes, Due to hygiene reasons you cannot return earrings, underwear, face masks, swimming togs, bodysuits, etc.

9. DO I HAVE TO PAY FOR RETURNS?

We do not offer free returns. If you return via An Post you are charged by weight. If you return by Parcel Hub there is a fixed fee of €5.50.

 

SIZING & STOCK

1. ARE YOUR SIZES TRUE TO SIZE?

As our stock comes from various suppliers the sizing does vary. Please ignore the S/M/L sizing and use the UK sizing as a true size reference. When an item of clothing arrives to us, we try it on various body types and sizes and assign it a UK clothing size accordingly. We always give honest sizing advice in the product description and video of each item. 

2. DO YOU HAVE A SIZE GUIDE?

As we stock so many brands, we do not have a standardised size guide. 

Please ignore the S/M/L sizing and use the UK sizing as a true size reference. When an item of clothing arrives to us, we try it on various body types and sizes and assign it a UK clothing size accordingly. We always give honest sizing advice in the product description and video of each item. 

3. WHAT SIZES DO YOU STOCK?

Each garment varies, but we stock size 6-26 throughout the website. Please use our sizing filters to see what is available in your size. You may need to click multiple size options.

4. CAN YOU NOTIFY ME WHEN A PRODUCT COMES BACK IN STOCK?

 If your size is sold out Please do an in stock reminder and if they are repeated we will email you. To do an in stock reminder please click on the size you need that is sold out & the "Add to Bag" button will change to "Email When Available".


5. WHAT IS A PRE-ORDER?

Items on pre-order have not yet reached us so are not dispatched straight away. If there is high demand for an incoming product we will list it for pre order. The expected dispatch date will be listed in the product description. If you have ordered more than one item, your order will be shipped as soon as the pre-order item arrives in with us & you will get a dispatch confirmation email.